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downloading videos with Real Time

I have Real Times Unlimited but when I click to dowload a video says 'unable to dowload' in the downloads box. 

I have tried the method suggested by opening Chrome and going to Youtube but that doesn't make any difference.

The product version says: 201901.17

The Real Upgrade says: 18.1.15.215

Could you please advise me asap as I need this for my work.

Liam Watson

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