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DOWNLOADING VIDEOS

I see that you have fixed the problem with downloading videos. I did every step that was posted. Every time I try to download a video,it still says "unable to Download. I even turned the computer completely off. I also uninstall and reinstalled realplayer. what can I do .please help.

Darlene Woolridge

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Can you please do the following and let us know the version of videodl.exe

1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

2. Look for a file named videodl.exe and right click the file

3. Click the Details tab and let us know the Product version

Please note: If the version is not 2019.01.17, it means that the previously mentioned instructions or something didn't work right. Please confirm?

Real CS 0 票
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I DOWNLOADED THE 2019 VERSION AND I CAN ONLY DOWNlOAD  ONE VIDEO. WHEN I TRY TO DOWNLOAD ANOTHER VIDEO IT SAYS UNABLE TO DOWNLOAD. THIS IS FRUSTRATNG

Darlene Woolridge 0 票
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Please provide the information we requested originally. Please let us know the exact version number of this videodl.exe which will help us help you better.

Real CS 0 票
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That is RealPlayer's version. You will need to provide us with the version of videodl.exe. Here are the instructions once again.

1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

2. Look for a file named videodl.exe and right click the file

3. Click the Details tab and let us know the Product version

Here is a screenshot

 

Real CS 0 票
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Ok the screen shot you sent  me,the file description is real player not YouTube dl

Darlene Woolridge 0 票
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THE NFO THAT YOU SENT ME,I THAT IFRMATION DOES NOT COME UP DID I DOWNLOADTHE WRONG REALPLAYER?

 

Darlene Woolridge 0 票
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We don't think you have the wrong product installed. You are not looking at the correct place. We sent you an email. Please respond to that.

Real CS 0 票
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I did respond. to the information you sent me. The screen shot info that I have is not the same info you are looking for

 

Darlene Woolridge 0 票
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Darlene,

Please check your email. You would have received another email from us requesting for a remote session. Please respond to that.

Real CS 0 票
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We resent you the email. Please check your Spam folder if you are not seeing our email in your inbox.

Real CS 0 票
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I CHECKED THE SPAM FOLDER IT WASNT THERE. WE CAN DO A REMOTE SESSION ON MONDAY TH 18TH OF FEBUARY. THANKS

Darlene Woolridge 0 票