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Windows 10 Microsoft Visual C++ Runtime Error R6034 when playing videos in RealPlayer

Hello. There is no English post for this troublesome problem.   I have Windows 10, which I update regularly.   I  have RealPlayer, which I also update regularly.   

At some point these past two weeks,  I've been getting a Runtime Error every time I try to play a video I've downloaded to the RealPlayer video library.    

To troubleshoot, I uninstalled RealPlayer, Realdownloader, my video library in RealPlayer, and everything else related to Real.  Then I did a clean install of Realplayer and it's contents.     However,  I'm STILL getting the Runtime Error message when I attempt to play any videos I've downloaded (through Real Downloader) into my Real Player video library.

Please respond to this post.  Please tell me what is going on,  and if RealPlayer tech support is working on a solution.   

Here is a screen shot of the actual error message:

mike horoky

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This is because another program is conflicting with RealPlayer. Please do the following and provide us with the result.

1. Click Run

2. Type CMD and hit Enter

3. Type SET and hit Enter

4. Copy the entire content on your black window and paste it here.

Real CS 0 票
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Hello.  Thanks for the response.  I assume you're from Real tech support?

I followed your instructions:  1: Run.  2.  CMD + Enter,  3. SET + Enter.  

Here is the entire content from the black window.  I hope you can make sense of it, and tell me how to address the runtime error I now get when I try to play videos from my RealPlayer library. 

 

Again, here is the content from the black window after the steps you suggested:   

C:\Users\mike>SET
ALLUSERSPROFILE=C:\ProgramData
APPDATA=C:\Users\mike\AppData\Roaming
asl.log=Destination=file
CommonProgramFiles=C:\Program Files\Common Files
CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
CommonProgramW6432=C:\Program Files\Common Files
COMPUTERNAME=MIKE
ComSpec=C:\WINDOWS\system32\cmd.exe
configsetroot=C:\WINDOWS\ConfigSetRoot
DriverData=C:\Windows\System32\Drivers\DriverData
FPS_BROWSER_APP_PROFILE_STRING=Internet Explorer
FPS_BROWSER_USER_PROFILE_STRING=Default
FP_NO_HOST_CHECK=NO
HOMEDRIVE=C:
HOMEPATH=\Users\mike
LOCALAPPDATA=C:\Users\mike\AppData\Local
LOGONSERVER=\\MIKE
NUMBER_OF_PROCESSORS=8
OneDrive=C:\Users\mike\OneDrive
OS=Windows_NT
Path=C:\PROGRAMDATA\ORACLE\JAVA\JAVAPATH;C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WINDOWS LIVE;C:\PROGRAM FILES (X86)\COMMON FILES\MICROSOFT SHARED\WINDOWS LIVE;C:\WINDOWS\SYSTEM32;C:\WINDOWS;C:\WINDOWS\SYSTEM32\WBEM;C:\WINDOWS\SYSTEM32\WINDOWSPOWERSHELL\V1.0\;C:\PROGRAM FILES (X86)\WINDOWS LIVE\SHARED;C:\Program Files (x86)\QuickTime\QTSystem\;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files (x86)\AOMEI Backupper;C:\Users\mike\AppData\Local\Microsoft\WindowsApps;
PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
PROCESSOR_ARCHITECTURE=AMD64
PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 42 Stepping 7, GenuineIntel
PROCESSOR_LEVEL=6
PROCESSOR_REVISION=2a07
ProgramData=C:\ProgramData
ProgramFiles=C:\Program Files
ProgramFiles(x86)=C:\Program Files (x86)
ProgramW6432=C:\Program Files
PROMPT=$P$G
PSModulePath=C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
PUBLIC=C:\Users\Public
SESSIONNAME=Console
SystemDrive=C:
SystemRoot=C:\WINDOWS
TEMP=C:\Users\mike\AppData\Local\Temp
TMP=C:\Users\mike\AppData\Local\Temp
USERDOMAIN=MIKE
USERDOMAIN_ROAMINGPROFILE=MIKE
USERNAME=mike
USERPROFILE=C:\Users\mike
windir=C:\WINDOWS

C:\Users\mike>

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

mike horoky 0 票
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Excellent! Thank you for sending the information. This is happening due to a software named "AOMEI Data backup".

To resolve your issue please follow these instructions.

1. Open a Windows folder

2. Right click on This PC and click Properties

3. Click Advanced system settings

4. Under System variables, click (highlight) Path and click Edit

5. Select (highlight) C:\Program Files (x86)\AOMEI Backupper and click Delete

6. Click OK on all Windows open and restart PC

7. Play your videos now should not prompt the R6034 error any more

We have informed our product team of this conflict. They will investigate it and if any issues found, will have this resolved in a future version.

If you are not comfortable doing this, you may have to contact AOMEI support.

Real CS 0 票
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Hi.  Thanks for the reply, and for solving the mystery!  Just one concern about your reply.   AOMEI is imaging software that I use to backup an image of my entire computer to an external drive.  Have you never heard of it?  Or something like Acronis True Image? 

Anyways, If I take step number 5:

Select (highlight) C:\Program Files (x86)\AOMEI Backupper and click Delete

Will this delete the whole application or something?  Please clarify so that I know what to expect.   

mike horoky 0 票
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I just want to know if I'll be deleting the portion of the program that is causing the issue, or if I will be deleting the whole program

mike horoky 0 票
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We noticed this on another customer's computer and deleting this didn't hamper any program. In fact, we have not heard back from that customer that their AOMEI stopped working. 

Our product team is investigating to see why another program would conflict with our software.

Real CS 0 票
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