cannot download videos

null null

• 2019年03月06日 00:12

I had no problems about two weeks ago.  tried everything.

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  RN Support

  • 2019年03月06日 00:23

  Can you please do the following and let us know the version of videodl.exe

  1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

  2. Look for a file named videodl.exe and right click the file

  3. Click the Details tab and let me know the Product version

  Please note: If the version is not 2019.01.17, it means that you didn't follow the previously mentioned instructions or something didn't work right. In any case, can you please confirm?

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  Stephen Thomas

  • 2019年03月08日 12:19

  I have the same problem - "no videos at this address".

  I have updated real player and I have checked the videodl.exe file version.  It is 2019.2.18.0

  Real player is version 18.1.16.215 and I have Premium.

  I have tried the suggestion on the help page to re-load Real Player but it does not solve the problem.

  I am using MS edge ver. 42.17134.1.0 but it doesn't work in Google Chrome either.  My windows 10 is up to date.  My last successful video download was on 6th Feb 2019.

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  RN Support

  • 2019年03月08日 18:25

  Stephen,

  Do you have any firewall program installed in your computer? If so, it is mostly likely that this firewall is blocking RealDownloader from detecting videos.

  Please confirm.

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  Stephen Thomas

  • 2019年03月08日 19:36

  Hi,

  Yes, I have Bullguard internet security installed.  It has a firewall.  It has been installed now for about a year and has never before interfered with RealPlayer video downloads.

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  Stephen Thomas

  • 2019年03月08日 19:43

  Hi,

  I just turned off the Bullguard firewall and was able to download a video.  This poses two problems.

  1. How can I configure the firewall to allow for video downloads - I don't want to have to turn it off every time I want to download.

  2.  Why did it always work until the recent RealPlayer upgrades?

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  RN Support

  • 2019年03月08日 19:55

  We have not made any changes in RealPlayer. Your firewall program might have made updates to their software. You will have to open your firewall settings to enable/ add exceptions to all RealPlayer/RealDownloader related entries by "allowing" them. You can contact your firewall program support on how to do that.

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  Stephen Thomas

  • 2019年03月08日 19:58

  Thanks very much.  You have certainly found the source of the problem for me and I will now contact Bullguard to see how to fix it.

   

  Thank you for your help.

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  RN Support

  • 2019年03月08日 20:00

  You may also want to "allow" videodl.exe if found in the firewall.

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