Downloader still not working for me

Wes Duckett

• 2019年04月29日 15:45
• 編集済み

I ran through you instructions for resetting IE and activating the laest version of downloader in Chrome.  I did this twice, after checking to make sure that I had copied the instructions correctly.  My problem is the same as before.  "No videos found at that web address" or "no videos found on this page" (or something like that).

I would try removing and installing again, but I don't know how.    

 

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  David Madden

  • 2019年04月29日 02:38

  I followed your instructions for chrome several times. Still doesn't work. This seems like the 10th time I have had to go through this with realplayer over the years. Why don't you check for these problems before you release the updates

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  linda poynton

  • 2019年04月29日 18:49

  snap

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  RN Support

  • 2019年04月29日 20:42

  Wes,

  We sent you an email. We'll take it from there. 

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  RN Support

  • 2019年04月29日 20:45

  David,

  We don't control websites that host videos. If they make changes to their technologies, our Downloader wouldn't be able to adapt to their changes. Therefore, whenever there are changes made on their websites, we will have to re-work and make our Downloader compatible with their technologies. So there will always be such situations. However, our engineers have always fixed these issues quickly. We are not sure if you followed the instructions to reset your Internet Explorer settings. 

  We have resolved the Downloader issue.

  Please follow these steps to have your Downloader work again.

  1. Open Internet Explorer
  2. Click Settings and open Internet Options
  3. Click the Advanced tab and hit the Reset button
  4. Close Internet Explorer

  Once you are done resetting your Internet Explorer, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC
  4. Go back to Youtube.com and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)

   

  -1
• 

  RN Support

  • 2019年04月29日 20:45

  Linda,

  We have resolved the Downloader issue.

  Please follow these steps to have your Downloader work again.

  1. Open Internet Explorer
  2. Click Settings and open Internet Options
  3. Click the Advanced tab and hit the Reset button
  4. Close Internet Explorer

  Once you are done resetting your Internet Explorer, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC
  4. Go back to Youtube.com and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)

  -1

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