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Unable to download videos

Your Help message. How about including a date.  Hard to tell if its a year old or dated yesterday.  Thank you.

Renate Salazar

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We have resolved the Downloader issue.

Please follow these steps to have your Downloader work again.

1. Open Internet Explorer
2. Click Settings and open Internet Options
3. Click the Advanced tab and hit the Reset button
4. Close Internet Explorer

Once you are done resetting your Internet Explorer, please follow these steps:

1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
2. Close all Windows
3. Restart your PC
4. Go back to Youtube.com and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)

Real CS
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April 24, 2019 

The post RealPlayer has stopped working has a new comment.

Real CS

We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

Ronnie Stroud 0 票
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I've just been having issues trying to download videos from youtube telling me that it; unable to download I've uninstalled and reinstalled and still nothing

Thomas C. Paukstis Jr 0 票
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Official comment 4/24/2019 and 4/25/2019

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We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

Real CS  Yesterday at 14:21  
Ronnie Stroud 0 票
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Renate,

Thank you for your feedback! We have updated the message with the date. 

Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

Real CS 0 票
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I Tried to deletd and ampty all my pevious music's files but still unable to download video, now what? What your advise or have to wait and how long or when is there will be back for as narmal business again?

bo nor 0 票
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I Tried to deletd and ampty all my pevious music's files but still unable to download video, now what? What your advise or have to wait and how long or when is there will be back for as narmal business again?

bo nor 0 票
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