April 24, 2019 no videos found problem

Patrick Pierson

• 2019年04月28日 15:11

I have 4 computers all windows 10 - all have realplayer version 18.1.16.215 but only one is able to find and download video from YouTube. hope it gets fixed soon.

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• 正式なコメント

  

  RN Support

  • 2019年04月29日 20:40

  We have resolved the Downloader issue.

  Please follow these steps to have your Downloader work again.

  1. Open Internet Explorer
  2. Click Settings and open Internet Options
  3. Click the Advanced tab and hit the Reset button
  4. Close Internet Explorer

  Once you are done resetting your Internet Explorer, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC
  4. Go back to Youtube.com and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)
• 

  Siena Jackson

  • 2019年04月29日 05:18

  I have the free version and I did just update it not too long ago. Still doesn’t want to download videos. It says no videos found, even if I am ON YouTube. Has anyone tried uninstalling and reinstalling the player?

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