Unable to download videos from YouTube 4-28-19

I tried the instructions to reset Internet Explorer provided by the techs 4-28, tried to download a video from YouTube as instructed and nothing happened. I did all the steps to reset the downloader twice, used both Edge and Chrome and nothing. I guess I'm not really surprised it didn't work. Is there a "plan B"? Did it work for anyone else? How about LIVE tech help? Is that even available with Realplayer? I think it's time to move on from this whole thing. It's not happening, at least not from the instructions I got from the techs. 

UPDATE 5-2

I was able to schedule an online session with a RealPlayer tech, and inside 30 minutes the problem was solved. I didn't have to do anything, the tech took control of the screen and did it all including installing the newest version downloader. If you can't fix the problem yourself, schedule a session and they'll do it. VERY SATISFIED with the service I got! Everything works perfectly now.