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Unable to download HD videos with Realplayerplus

I had RP Plus but I switched to the standard version and I lost the capability of downloading HD videos.

Today I decided to move back to Realplayer Plus in order to regain the capability of downloading videos in HD. I have upgraded and paid for the upgrade. When I logged in, my name (JORGE) appears followed by a star, which I understand means that my upgrade to RP+ was successful. However, when I tried to download videos in HD quality, they are still being downloaded in Standard Definition. Please assist.

JORGE BUSTIOS

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Can you please provide the URL of the video you are trying to download? If you see a star before your name in means that Plus has been installed. Are you selecting the higher version in the Downloader?

 

Real CS 0 票
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I am currently traveling and I have no access to my PC so I cannot provide you the requested URL  but I can confirm you that yesterday I a) downgraded my expired plus account to standard, then I found the problem with the quality so b) I upgraded my account to plus again by buying the upgrade. After that:

1) the star appears next to my name

2) When I watched a video  that I downloaded under the recently purchased RP+ the quality of the downloaded version was way inferior to the quality of the source (Youtube). Moreover, I had a video that I downloaded previously (with my old RP+) which was in HD and weighed 34 MB. I downloaded it again with my new  RP+ and the quality was inferior and the file  weighed only 7.8 MB. As soon as I return home  from my  trip I will uninstall and reinstall RealPlayer. If the problem persist I will revert to you.

 

 

JORGE BUSTIOS 0 票
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