realplayer

Leonard Gore

• 2019年06月21日 14:39

I'm unable to download any videos as from this morning

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  RN Support

  • 2019年06月21日 15:48

  Thank you for alerting this. We are also noticing that certain videos are not being detected by RealDownloader. Our engineering team is investigating it. We will send you an email as soon as it is resolved.

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  marvin jordan

  • 2019年06月21日 15:53

  REALPLAYER HAS THE WORST TEC SUPORT I HAVE EVER HAD
  AND I WILL DO ALL THAT I CAN TO MAKE SURE THAT EVERYONE KNOWS THIS. IT WAS MUCH BETTER WHEN A LIVE PERSON COULD SPEAK TO A LIVE PERSON.

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  RN Support

  • 2019年06月21日 15:58

  Marvin,

  We don't have phone support but have community and email support and have responded to all queries in a timely fashion.

  Could you please be more specific about the problem you are having? Please describe exactly what it is that you are trying to do and include any error messages that you may receive. It can also be helpful to include what your computer's operating system is and what web browser you're using. The more specific you are, the better we will be able to assist you.

   

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  marvin jordan

  • 2019年06月21日 16:16

  I JUST WOULD LIKE TO SPEAK TO A LIVE PERSON.

  IS THAT IMPOSABLE???

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  RN Support

  • 2019年06月21日 16:23

  We apologize for the inconvenience but we don't offer phone support anymore. Please let us know know the issue you are facing and we will offer our solutions.

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  Leonard Gore

  • 2019年06月23日 12:24

  will this be fixed soon?? 3 days now

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  RN Support

  • 2019年06月24日 18:26

  Leonard,

  We will send you an email as soon as it is resolved.

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