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Download This Video Option Does Not Appear

I have Real Player Premium.  I am currently using the most recent version of Firefox.  RealPlayer was working fine until the June 2019 software update.  After the software update, the "Download This Video" button/option would not appear.  I looked at all the suggestions under "Download This Video Option Does Not Appear."  RealPlayer software is up to date.  I am currently running the latest version.  I verified that I have the latest version of Adobe Flash installed.  I also used the "Restart Downloader " process.  I rebooted my computer several times.  I also uninstalled and re-installed RealPlayer.  None of these fixed the problem.  I am looking for solution to this problem.  If this problem cannot be fixed, I will terminate my Real Player account.

Is anyone from Real Networks going to address this problem & provide a solution?

David AsianHeelLA

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Do you have any firewall programs installed? Do you have an alternate browser like Google Chrome or Microsoft Edge? Does it not show up in these browsers as well?

Real CS 0 票
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I have used alternate browsers such as Google Chrome & Microsoft Edge.  The "Download This Video" button/option still does not appear.  Real Player was working fine with Firefox until the June 2019 software update.  After the June 2019 software update, I was unable to download videos.  My firewall programs did not change either before or after the June 2019 software update. 

David AsianHeelLA 0 票
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We have sent you an email. We'll take it from there.

Real CS 0 票
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