We are aware of this issue. Our engineers are working on resolving it. We will email you once it is resolved.
Recently I have had a new problem. Some of the clips that I have downloaded from YouTime are fine when I watch them in Real Player. But when I burn them onto dvd, and view them, the video has lost color is shown diagonally on the screen.
At first I thought it might be a defective downloaded clip. But I've downloaded the same clips again (months apart) and the same thing happens when they have been burnt onto dvd. Any ideas?