Downloading videos

Andy Burton

• 2020年01月08日 11:59

I have been downloading videos from the internet for some years. All of a sudden they have stopped opening in ReaiTimes. They are on the computer but will not open. Instead of an image of the first scene I now get the RealTimes logo. Is this something I have done wrong or is it a fault of the system. I am not very computer literate so would appreciate any help in simple terms.

Thanks

0

• 

  RN Support

  • 2020年01月08日 19:36

  Are these videos stored in the Cloud? If yes, we are aware of an issue where Cloud videos are not playable. Our engineering team is looking into it. 

  Please confirm.

  0
• 

  Andy Burton

  • 2020年01月09日 11:24

  Thanks for that. I download the videos to an external hard drive. Not the cloud. The videos refuse to open both on the download and when I copy it from there to the external hard drive. I should have said I am using a Mac. It has just been updated, perhaps this is the problem.

  0
• 

  RN Support

  • 2020年01月09日 23:18

  We stopped supporting and distributing Mac version of RealPlayer. Request you to use an alternate player.

  We apologize for the inconvenience.

  -1
• 

  Andy Burton

  • 2020年01月22日 12:02

  Are you ever going back to supporting macs? If not what alternative do you recommend?

  0
• 

  RN Support

  • 2020年01月22日 23:57

  Andy,

  You could try VLC.

  0
• 

  Andy Burton

  • 2020年01月24日 12:15

  I have tried VLC it is absolute rubbish! Are you ever going back to Macs?

  0
• 

  RN Support

  • 2020年01月25日 02:55

  We don't have an update about that. We are sure there are many media players for Macs.

  Apologize for the inconvenience.

  0

サインインしてコメントを残してください。