Download failure

Ryo Momikura

• 2020年01月09日 12:05

cannot download music videos on youtube

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  RN Support

  • 2020年01月09日 23:19

  We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information:

  1. URL of the video you are unable to download.

  2. Which web browser are you using to download videos?

  We are able to download all videos in our lab so having this information will help us to identify the issue.

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  Waheed Khan

  • 2020年01月11日 16:30

  My Realplayer plus is often failing to download youtube videos.

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  Ryo Momikura

  • 2020年01月18日 07:13

  １．https://www.youtube.com/watch?v=nYhNSMf--zs

  　　https://www.youtube.com/watch?v=YNxl3BTLQzE

  ２．Google chrome

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  RN Support

  • 2020年01月21日 23:51

  Ryo,

  We were able to download these 2 videos on our end.

  Can you please provide us with the following information:

  1. Open a Windows Folder.
  2. Go to C:\Program Files (x86)\Real\RealPlayer.
  3. Look for a file named videodl.exe.
  4. Right click on this file and click Properties --> Details tab
  5. Please let me know what the file version reads as?

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