Can't browse clips on pc

null null

• 2020年01月26日 10:02

When transferred clips from my phone to PC, no browsing picture appears on clip unless i click to open then it will play.

In the past, the moment clips sent PC, picture of clip appears right away, now only the real player logo appears. 

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  RN Support

  • 2020年01月29日 20:40

  This seems to be a Thumbnail issue which is a Windows issue. 

  Here are some instructions tor resolve your issue.

  https://customer.real.com/hc/en-us/articles/204040523-Thumbnail-images-do-not-appear-for-downloaded-videos-on-PC

  These instructions should work even for photos.

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