Issue with burned DVD

Jerry Harris

• 2020年01月17日 17:55
• 編集済み

Same problem is listed here. https://customer.real.com/hc/en-us/community/posts/360027443293-Burned-DVD-Playback?input_string=Burned%20DVD%20is%20corupt

This was from 2019, but I have the same issue where a MP4 is being burned on DVD. started at the end of 2019 for me.

 

My burned DVD's are playing back slanted and in black and white

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  RN Support

  • 2020年01月17日 20:32

  We have escalated this to our engineering team is looking into it. We will email you as soon as it is resolved.

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  Philip Lansdown

  • 2020年01月18日 15:38

  This problem affects lower quality videos, usually those in 480HD.

  As you download them using Real Downloader, check the video quality on the right side of the download box. If it is 480 it is likely to go b/w and diagonal. Any videos with higher quality, for example, 720 or above will be fine to burn without issue.

  If you have a 480 video quality video you want to burn, then convert it to WMV using Real Converter. (Right click on your video, select EDIT, then select CONVERT, and then choose WMV in the 'convert to' box). 

  Burn the converted video to DVD, and it will be full colour and normal.

   

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  Reese Jenkins

  • 2020年01月19日 01:43

  I have converted videos to WMV and I haven't had slanted videos since. That said, depending on the size, it can take a long time to convert the  files to WMV.

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  Philip Lansdown

  • 2020年01月20日 06:43

  I agree, it does take time to convert it to WMV, but at least it works, and you can burn the video without it being b/w and slanted, which is better than nothing, until Real Player fix the problem.

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  Reese Jenkins

  • 2020年01月20日 12:48
  • 編集済み

  Most definitely. And again, I thank you for posting your solution. I just wanted to let others know that depending on the size and quality of the clip, it can sometimes take a while. For instance, I just converted a 45 minute program to WMV and it took 65 minutes.

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