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The software that's used to decode the media is not available on this system. Installing the correct decoder for the files you are working with may help to correct the problem

The software that's used to decode the media is not available on this system. Installing the correct decoder for the files you are working with may help to correct the problem

 

My videos are in MP4 but still getting this error message...

Paul Webster

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It is quite possible some codecs used within these MP4 files are not compatible with RealPlayer.

Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:

http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

After installing the codec, restart your computer and try playing the videos again.

Real CS 0 票
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I downloaded all the codecs as per the link. Restarted but still the same error message - I tried several files to double-check.

Paul Webster 0 票
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We sent you an email. We will take it from there.

Real CS 0 票
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