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Account settings are down/cannot search for videos

I am not able to search for videos, I do not understand why this happening.  If this issue continues I would like to cancel my account.  I am also unable to go to my account settings.  This has been an ongoing problem for the past 3 weeks.  I have been just found out how to send you message.  This unacceptable since I make monthly payments to you.  Please let me know what is going on.

Rhonda Stringfellow

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We are aware of this issue where you can't use the search button within Web Videos and our engineers are working on fixing it. We will email you as soon as it is resolved.

Until such time, request you to use a web browser to search and download content.

Regarding your inability to access your Account Settings, can you please let us know what happens when you click it?

Real CS 1 票
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I have real player plus, everytimes I trying to download video is not working. why that happened please.    

jocelyn joseph 0 票
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Jocelyn,

Please restart your computer and try again. If it still fails, can you please follow these steps and try again?

1. Open Internet Options from the search window.
2. Under General Tab, click Delete in Browsing History and follow prompts.
3. Close Internet Options.

Once you are done resetting your Internet Options, please follow these steps:

1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
2. Close all Windows
3. Restart your PC

Now try your video. If the issue persists, please let us know.

Real CS 0 票
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Have problems with search videos also  I don't understand what is going on either . Please let me know

Renay Rivers 0 票
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Renay,

We are aware of this issue where you can't use the search button within Web Videos and our engineers are working on fixing it. We will email you as soon as it is resolved.

Until such time, request you to use a web browser to search and download content.

Real CS 0 票
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