Unable to play or download video

Neil Singleton

• 2020年06月02日 09:24

I have a graduation video that I uploaded to Real Player cloud back in 2015 that I am desperately trying to access.  I just installed Real Player and I found the video in the Library but when I click play on it I get the error 'To play this video, please download it from real.com' and when I click Download I get a 'Download failed' error.  Then when I try to sign in to real.com I get directed to a page that says 

 

The RealTimes web site is temporarily unavailable.

Don’t worry your videos are safe and we anticipate that the site will be available again shortly.

What do I need to do to be able to play/download this video? I can't imagine uninstalling/reinstalling would do any good seeing as how I literally just downloaded the latest version of the player.  I hope to hear back from someone soon!

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  RN Support

  • 2020年06月02日 16:25

  Can you please click this link and sign into your account and let us know how it goes?

  https://realtimes.real.com/account#login

  Our RealTimes website is up and running. We didn't have any outages recently.

   

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  Neil Singleton

  • 2020年06月02日 23:51

  I was able to get in to the website today and download and play the video.  Thanks so much!

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  Leonard Gore

  • 2020年06月03日 08:49

  still cant download videos

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  RN Support

  • 2020年06月08日 22:47

  Leonard,

  
  Technology, as you know it is constantly and ever changing for the better.

  That being said, YouTube and other websites are also constantly making changes to their websites by introducing newer technologies. Every time they make such changes and introduce newer technologies, it breaks our RealDownloader.

  Our engineers have always been able to resolve these issues and as always, we have resolved the current downloader issue.

  To resolve the downloader issue, please restart your computer and try again. If it still fails, can you please follow these steps and try again?

  1. Open Internet Options from the search window.
  2. Under General Tab, click Delete in Browsing History and follow prompts.
  3. Close Internet Options.

  Once you are done resetting your Internet Options, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC

  Now try your video. If the issue persists, please let us know.

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