Downloader Not Working
Downloader isn't working on Chrome nor Firefox and isn't picking up any videos like before. No matter the site it isn't picking anything up. Then when I try to "force" it to download, it indicates, "No videos found at that web address." It's the latest version!!
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I am having the same issues. No matter what I try Real will not download.
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Can you please let us know the following information:
1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.Please provide us with the version number you see there.
Could you also provide us with a sample URL that you are trying to download?
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One example video I was attempting to download. Like I said, it normally picks up YouTube with no problem whatsoever, until recently.
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John Jones,
This particular video contains way too low resolution. Our Downloader is not designed to pick up such low resolutions.
We found a similar video with higher resolutions. Can you try this video instead?
https://www.youtube.com/watch?v=Lsu5oTmCytM
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This is what I get when attempting to use Downloader to capture that Youtube video you suggested, or any video on Youtube regardless.
It wouldn't pick it up and when I tried forcing it to capture it (clicking on the downloader icon) this is the message:
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We sent you an email. We'll take it from there.
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im having the exact problem. has this been resolved? i always thought this type of setting in support was created to help end users resolve issues on their own so your support staff could focus on more complex issues. why stop posting here instead taking it to someone's email?????
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Gene,
When an issue is not resolved via forums, we take it offline.
Can you please let us know the following information:
1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.Please provide us with the version number you see there.
Could you also provide us with a sample URL that you are trying to download and the web browser you are using? Lastly, what version of RealPlayer do you have installed?
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