Having trouble Downloading Videos

latrice reaves

• 2020年11月01日 12:31

yes i need someone to contact me because i cant download anything my email rltlibra41@aol.com

0

• 正式なコメント

  

  RN Support

  • 2020年11月05日 20:45

  We have resolved the download issue. Please follow the instructions from the below link to download videos again.
  
  https://customer.real.com/hc/en-us/articles/360058635933
  
  Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
  
  If the issue persists, please provide us with a sample URL that you are unable able to download.
• 

  Benny Bellamy

  • 2020年11月01日 13:13

  I am having the same problem. as soon as i updated i now cant download video's. if it cant be fixed i want my $40.00 back 

  0
• 

  RN Support

  • 2020年11月01日 18:04

  Can you please let us know the following information:

  1. Please go to C:\Program Files (x86)\Real\RealPlayer.
  2. Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are trying to download?

  0
• 

  Benny Bellamy

  • 2020年11月01日 20:06

  the version is 2020.09.20.0

   

  here is a video i am trying to download  https://www.youtube.com/watch?v=8cXPSl_El8I

  0
• 

  RN Support

  • 2020年11月01日 20:35

  Benny,

  Thank you for writing back. You do seem to have the latest version of the Downloader.

  Can you please go to this folder, delete the cookies.txt file and restart your PC?

  C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2 (Please note: Content folder may be hidden, if so set it to show hidden files)

  This should fix the issue if not, please let us know

  0
• 

  Benny Bellamy

  • 2020年11月01日 22:07

  how do you show hidden folders?

  0
• 

  Benny Bellamy

  • 2020年11月01日 22:15

  C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2

  there is no AppData file under my pc name.

  0
• 

  Benny Bellamy

  • 2020年11月01日 22:43

  i did everything you asked and still it does not work. Please put the charge back on my credit card.

  0
• 

  Benny Bellamy

  • 2020年11月03日 01:31

  so am i getting my money back?

  0

サインインしてコメントを残してください。