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Having trouble Downloading Videos

yes i need someone to contact me because i cant download anything my email rltlibra41@aol.com

latrice reaves

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We have resolved the download issue. Please follow the instructions from the below link to download videos again.

https://customer.real.com/hc/en-us/articles/360058635933

Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

If the issue persists, please provide us with a sample URL that you are unable able to download.

Real CS
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I am having the same problem. as soon as i updated i now cant download video's. if it cant be fixed i want my $40.00 back 

Benny Bellamy 0 票
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Can you please let us know the following information:

1. Please go to C:\Program Files (x86)\Real\RealPlayer.
2. Right click on videodl and click Properties and then the Details tab.

Please provide us with the version number you see there.

Could you also provide us with a sample URL that you are trying to download?

Real CS 0 票
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Benny,

Thank you for writing back. You do seem to have the latest version of the Downloader.

Can you please go to this folder, delete the cookies.txt file and restart your PC?

C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2 (Please note: Content folder may be hidden, if so set it to show hidden files)

This should fix the issue if not, please let us know

Real CS 0 票
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C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2

there is no AppData file under my pc name.

Benny Bellamy 0 票
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i did everything you asked and still it does not work. Please put the charge back on my credit card.

Benny Bellamy 0 票
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