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hear audio, no video when playing MP4 video

received MP4 video taken by cellphone, and then sent to me as an attachment to email.  I saved the file on my desktop computer in a subdirectory that I created.  when I double-click on the file, the audio is playing, and there is no video except the visualizations.  I have not found any setting that I can change to get the video to play.  I checked and verified that RealPlayer will play MPEG including MP4.  I hope that someone can make my day better.  Thanks in advance.

Tim K

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Please follow these steps to resolve your issue.

1. Open RealPlayer.
2. Click the RealPlayer logo, then Preferences
3. In the Category pane, select Hardware.

- Under Video Card Compatibility, move the slider bar to Best Performance.
- Click OK twice to save the changes.
- Close out of RealPlayer, restart RealPlayer.

Real CS 0 票
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I performed the steps below but no joy.  I have audio but no video other than the visualization.  I also restarted the computer and then started RealPlayer; no change in what the file does.  any other ideas?

Tim K 0 票
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Tim,

We released a new version recently that may fix your issue. Please uninstall and reinstall RealPlayer from www.real.com. 

If the issue persists, please let us know.

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