Can't find audio files in the cloud

Harriet Buchanan

• 2020年10月24日 07:19

I have RealPlayer Premium on my PC with Windows 10. I used to be able to go to your website and view everything you had of mine in the cloud. Now I can see photos and videos, but not audio files for podcasts which I've downloaded and then backed up to the cloud. 

I can see the files on my Player, but not in the cloud. Where are they? Thanks for any help.

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  RN Support

  • 2020年10月26日 19:22

  We never had the ability to upload audio files to our Cloud. It has always been photos and videos only.

  You may have uploaded your audio files to a different Cloud service.

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