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realplayer 20

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5件のコメント

  • 正式なコメント
    RN Support

    We have resolved the download issue. Please follow the instructions from the below link to download videos again.

    https://customer.real.com/hc/en-us/articles/360058635933

    Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.

    If the issue persists, please provide us with a sample URL that you are unable able to download.

  • RN Support

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    0
  • Leonard Gore

    i have sent you my version, and have tried several different videos of music cartoon films etc, but none will download, i see several others have same problem on this community support post,,, my version is V20.0.2.304   product version  2020.09.20.0

    0
  • RN Support

    Leonard,

    Can you please go to this folder, delete the cookies.txt file and restart your PC?

    C:\Users\<your pc name>\AppData\Local\Real\RealPlayer\Content\DL2 (Please note: Content folder may be hidden, if so set it to show hidden files)

    This should fix the issue if not, please let us know

    0
  • Leonard Gore

    no still does not fix this issue, still states no videos on this page

     

    0

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