i'm having trouble downloading videos
can someone please contact me about this problem it's been like this since two week's ago i pay for this product an at least some one should tell me what's going on you all email me and told to try to resolve the problem with deleteing the cookies and that didn't work and you all told me to emali you back and let you know what happend i did but you all want respond back someone tell me what's going on with this so i will know thank you
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正式なコメント
We have resolved the download issue. Please follow the instructions from the below link to download videos again.
https://customer.real.com/hc/en-us/articles/360058635933
Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
If the issue persists, please provide us with a sample URL that you are unable able to download. -
this doesn't make no sence you all want comment back to me or no one for that matter about this product when its down but everybody paid there money for this and you could at least tell us what's going on with it realtimes has been out for weeks we can't download anything at all so please email me back you have my email so ill be looking for a email from you guy's
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We have resolved the download issue. Please follow the instructions from the below link to download videos again.
https://customer.real.com/hc/en-us/articles/360058635933
Please note: If you are using RealPlayer v.18, please scroll down the page for instructions.
If the issue persists, please provide us with a sample URL that you are unable able to download.0 -
I am having the same problem. Downloader no longer works after upgrade to 20. I have also completed your "fix", and continue to not be able to download videos. Downloader opens and says "No Video Found On This Page".
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Fred,
Could you please provide us with a sample URL that you are trying to download?
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