Not getting Premium features

Laura Lawrie

• 2021年07月08日 02:54

I have paid for Premium, and it says that I have Premium, but I can only access three of the videos from My Computer. The rest are all locked. What is the point of that? If I can't access all of the videos then I want my money back.

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  RN Support

  • 2021年07月09日 20:34

  Don't understand what you mean by only 3 videos are accessible but the others are locked. What do you mean by "locked" in this context? Are you not able to see your files or are you not able to play them?

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  Laura Lawrie

  • 2021年07月09日 21:38

  I can see them all. But only three are accessible. The rest are locked. And when I try to open them I get a message saying that I need to upgrade to Premium. But I already did.

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  RN Support

  • 2021年07月11日 15:00

  Can you please send us a screenshot of your RealPlayer where it shows "locked"? 

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  Laura Lawrie

  • 2021年07月11日 17:46

  The first three can be played. The rest are locked.

  

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  RN Support

  • 2021年07月14日 22:11

  We see that you have an active RealPlayer Plus v.2020 under your email address. In order to play all videos, you will need to be subscribed to RealTimes Premium (Monthly or Yearly) plans. With RealPlayer Plus, you will have limited access to your files stored in your PC.

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  Laura Lawrie

  • 2021年07月15日 13:20

  See the attached screenshot of my account. It very clearly says that I have RealTime Premium. I paid for it and I should get all of the features. There is obviously something wrong with your system if it is not showing that.

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  RN Support

  • 2021年07月23日 20:11

  We are sending an email and we can take it from there. Since this is a public forum, we would not like to discuss account issues to protect your privacy.

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