Burning DVDs

Janell Coker

• 2022年07月07日 23:39

I uninstalled and reinstalled, Still have the same message/problem trying to burn DVDs. "Disk in drive is not a DVD." But IT IS! I've tried several and get the same message. Then "Unable to contact Technical Support for further information." What are we supposed to do? I pay for this to work! Yet we are 'directed' to a maze of 'find the answer yourself' Good Luck. There are no answers, I have looked for two days!! I have emailed, nothing! You need to Respond!!

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  RN Support

  • 2022年07月08日 20:01

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 
  
  If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

  Anyway, looking forward to hearing back from you.

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  Andrew Stark

  • 2022年08月16日 16:29

  I have just submitted a similar complaint - I have a problem with this answer because in my case the drive always recognizes the discs when inserted to upload to my PC - not problem there - Why in one direction, but not the other?

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