Real player...
I am trying to play a video and the screen is totally black and I paid for this download. I don't understand why you pay for a product that does not work are have a lot of problems with. I don't know why Media player is not playing either on this PC. Looks like you have to purchase everything now and you still run into problem, and have to pay for more products that does not work properly. It not fair and If this problem persist I just want to uninstall this software and purchase a small DVD player with the money.
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To resolve the issue with the video playback in RealPlayer, first please make sure your Plus features are enabled. To enable them, you need to sign in as explained here:
Once you've installed the additional components, try playing a video again. If the issue persists, please try the solutions from this article:
Sound plays but video is blank, frozen, or distorted
If you are still having trouble after following the recommended steps, please let us know the format(s) of the video(s) you are getting a black screen with, so we can assist you further.
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