Real player/real times appliation won't start -side by side configuration error
I have Real player Premium and I have logged on.. I received a notice to update and silly me, I opened it. Is this a virus?
When loading update, which froze at 50% finishing. Error message reads: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. I have done that but it doesn't seem to do anything.
I need Support to provide me with a simple fix. Why can't Support simply provide an email support so I can get the application to work.
Michael McGarry
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To resolve this issue, first uninstall RealPlayer from Control Panel - for instructions, see:
Uninstall and reinstall RealPlayer on Windows
Next, delete the RealPlayer application folders - see: Delete the RealPlayer application folders (clean uninstall)
Once done, restart your PC and download a fresh copy of RealPlayer by visiting: http://www.real.com/
I hope this helps. If the issue persists, please try these solutions: "Something has gone wrong while running msiexec"
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Exactly the same thing has happened to me. :(
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Please try the solutions provided above.
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