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Runtime error! Abnormal program termination

I am using the latest version of Real Player 18. something on a Windows 7 professional PC but it does not want to play the mp4 files recorded from my 'phone. They play fine on my phone. But on Real Player the C++ error comes up and the video just hangs up showing the length of the clip correctly but just not playing either sound or video image. I have deleted Real Player and re-installed with the same result. I have a screen shot which I have attached below. Any advice would be much appreciated. The PC runs on a AMD II x 4 810 processor rated at 2.60 GHz with 6GB RAM

John Awty

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It appears that one of the 2 things are causing this problem.

  1. Bad installation of RealPlayer.
  2. Your Windows is missing certain codecs.

To make sure installation issue is taken care of, please follow the instructions from the below link to resolve your issue.

https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

Please note: If you have any playlists created, you will have to recreate them.

To make sure your Windows is not missing any codecs, here are some tips.

Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:

http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

After installing the codec, restart your computer and try playing the videos again.

Lastly, please make sure you have all of your Windows updates installed.

Please let us know if the issue persists.

 

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