Files startup.log and rpdsvc.log

null null

• 15 de maio de 2017 13:26

Excuse me:

This text translated of German in English with a Translator.

Hello,

I have 2 files startup.log in the folder REAL for 2 days; and rpdsvc.log .
Both files are more than 60 GB in size. I do not know what has happened to that.
I have deinstalled REAL Cloud now. The two files still are up
Disk drive C in the folder real remained. I had to delete her one by one.
These files were not displayed in the Explorer. With the programme must
the files search withTreeSize-Free she could delete only with this programme.

Norton and Emsisoft has found no virus.

Before I install real Cloud newly again, I would like to know,
what has happened to these two files?

I have bought the latest version of real Cloud in February.

Yours sincerely

 

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• Comentário oficial

  

  Milena

  • 15 de maio de 2017 14:29

  You don't have to worry about those two files - you can leave them as they are and go ahead and reinstall your RealPlayer by visiting: http://www.real.com/

  Once you've installed the free version, sign in to re-enable your Plus features - see: Signing in to RealPlayer
• 

  null null

  • 15 de maio de 2017 17:42

  
  Thank you for the answer.  
  The files were very big.  
  startup.log 30.8 GB
  rpdsvc.log 31.0 GB
  What is the fault?  
  Yours sincerely
   

   

  0
• 

  Milena

  • 16 de maio de 2017 10:34

  It is very strange that those files should be of that size as they are just log files. If they are indeed that big and take up a lot of space on your hard drive, you can try using the following Microsoft tool to help you delete them: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

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• 

  null null

  • 16 de maio de 2017 11:26

  Thank you very much.

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