general error has occurred

null null

• 28 de dezembro de 2018 00:10

HI, I have been moving video files around to sort them out and now all the file have the same error when I want to play them. 

I select the file I want to play and realplayer come up, Then the error box appears "A general error has Occurred" I have done a virus check on all drives (none reported) any ideas This effects some 80 GB of files.

Regards 

Nigel Read

0

• 

  RN Support

  • 31 de dezembro de 2018 06:49

  From your description, it looks like your library database is corrupted. 

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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