Download videos

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• 20 de julho de 2020 23:07

I think I had Real player 16 for several years but I had my laptop repaired and I reloaded Real Player but all my videos are no longer there. Can I retrieve them and if so how do I do this? Thank you. John.

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  RN Support

  • 21 de julho de 2020 23:32

  As long as your videos are still stored in the PC, you can follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/205035417-Scan-disk-for-media

  If the laptop's hard disk was wiped out during the repair, there is nothing we can do as we don't store any of your files nor do we have access to your files.

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