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DVD burner disabled in Real Player Plus 2020

I purchased Real Player Plus about 10 days ago and everything works except DVD burning. I have tried all of the suggestions including reinstalling RP Plus 2020. I still get the message at the bottom that the DVD burner is "Disabled." I've wasted a ton of time on this and just can't get it to work.

Neal Guentzel

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We see an active RealPlayer Plus v.2020. You will need to sign into RealPlayer to activate your Plus features. Here are instructions to sign in:

https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

Once you are signed in, you will see a star (*) before your name on the top right corner of RealPlayer. This indicates that Plus is enabled and your DVD burn should be active. 

Please let us know if you have additional questions.

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