Cannot sign in

JESSE GAMBLIN

• 2019年02月10日 21:25
• 編輯於

When trying to sign in, a window pops up:

I reset my computer and that did not work.

I tried to follow the troubleshooting instructions for currently not connected...

However, RealTimes Desktop Service or RealPlayer Cloud Services was not in the Services.msc list in order for me to continue.

Can you please assist. Thanks

0

• 

  RN Support

  • 2019年02月12日 22:03

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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• 

  Paul Marshall

  • 2020年09月05日 02:40

  I have reset as the video shows and I still get the not connected to 

  Realtimes. I'm tired of paying for a program I cannot access.

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• 

  RN Support

  • 2020年09月10日 21:28

  To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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