Paid for upgrade but error occurred but stil charged

Chris Cullinan

• 2022年08月30日 15:21

I paid for an upgrade to realplayer 20/20 plus through the paypal option but an error occurred but still got charged and the upgrade hasn't been credited to my account

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  RN Support

  • 2022年08月31日 18:55

  We do see your charges went through successfully and have been charged $39.99. Are you looking for a refund or want to use the paid features?
   
  If you want to use the paid features, please sign into RealPlayer. Here are instructions to sign in:
   
  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer
   

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