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Gary, We already sent you an email with your account details. We do see you are a paid user. Our email has instructions to sign into your RealPlayer to activate your Plus again.
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We sent you both an email. We'll take it from there.
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Can you please send us a screenshot? This will help us understanding the issue better.
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The instructions are to update the Downloader to the latest. Each time websites hosting videos make changes to their technologies, it essentially breaks our Downloader because our Downloader is not...
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Can you please go to C:\Program Files (x86)\Real\RealPlayer and look for a file name videodl.exe. Can you please right click on it and go to Properties. We would like you to click the Details tab a...
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We are aware of an issue and our engineering team is looking into it. We will email you as soon as it is resolved. In the meanwhile could you please provide us with the following information: 1. UR...
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We stopped supporting and distributing Mac version of RealPlayer. Request you to use an alternate player. We apologize for the inconvenience.
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Please follow these instructions and let us know if it still freezes. 1. Open RealPlayer.2. Click the RealPlayer logo, then Preferences. 3. In the Category pane, select Hardware. - Under Video Card...
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This is very strange. Can you please let us know what is your computer's display resolution?
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What is the error message you get? The error message will indicate where the problem might be. So please let us know.