DVD burner disabled in Real Player Plus 2020

Neal Guentzel

• 18. Dezember 2020 22:04

I purchased Real Player Plus about 10 days ago and everything works except DVD burning. I have tried all of the suggestions including reinstalling RP Plus 2020. I still get the message at the bottom that the DVD burner is "Disabled." I've wasted a ton of time on this and just can't get it to work.

0

• 

  RN Support

  • 18. Dezember 2020 23:35

  We see an active RealPlayer Plus v.2020. You will need to sign into RealPlayer to activate your Plus features. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/204040653-Signing-in-to-RealPlayer

  Once you are signed in, you will see a star (*) before your name on the top right corner of RealPlayer. This indicates that Plus is enabled and your DVD burn should be active. 

  Please let us know if you have additional questions.

  0
• 

  Mike Haisley

  • 18. November 2021 22:55

  My burner is still disabled I can not get it to work. I would like this fixed as it has been along time. I am signed  in still no success.

  0
• 

  RN Support

  • 22. November 2021 16:33

  Mike,

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 
  
  If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

   

  0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.