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Upgrade to Premium 2 or 7.75 GB, or reactivate my previous Premium Plan on 365 GB

Hello,

My user ID is ***********

Until now I have 7.75 GB Available, which is ok for me

When I upgrade to Premium, do I fall back on 2 GB, or do I keep the 7.75 GB ?

Previously I had a Premium Plan on 365 GB, payed on a yearly basis. But it has been cancelled due to serious upload problems. Since there's a lot improvement in RealPlayer, I would like to reacdtivate it, if possible. Can you check this for me? Is the upgrade to Premium included then?

Yours sincerely,

Johan Van Bostraeten

 

Johan Van Bostraeten

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During the upgrade, you will not lose your existing storage capacity 7.75 GB. If you upgrade to RealTimes Premium subscription, you will get additional 25 GB of Cloud Space (so totally 32.75 GB). Unfortunately, the 365 GB plan has been withdrawn and it is not possible to reactivate it.

Refer this link for current pricing: http://www.real.com/pricing

Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

Sathishkumar Raja 0 Stimmen
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I currently have 25 GB with my current plan. Is there any plan that offers a greater storage capacity or any way to transfer my existing items into a cloud storage space

???

Earl Sr 0 Stimmen
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We don't have any other storage plans. Our only storage plan for now is RealTimes Premium that comes with 25G of Cloud storage. You can always bulk download your content and upload it to another Cloud storage of your choice.

Here are the instructions to bulk download from your existing RealCloud.

https://customer.real.com/hc/en-us/articles/115001641267-Download-all-photos-and-videos-from-RealCloud

Real CS 0 Stimmen
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