Video Download in MS Edge or Goggle

James Shannon

• 11. Mai 2018 19:59

On my current laptop, Win 10, I do not get the Video Dropdown Box when using MS Edge or Google Chrome. It works fine with IE 11.

I just purchased as new laptop with Win 10.  I downloaded and installed RealPlayer today.  On the new computer the Video Dropdown Box is there in MS Edge and Google.

So I went back to the first Laptop uninstalled and reinstalled Real Player today with no change and the Video Dropdown box is still not there in MS Edge or Google Chrome.

Puzzled Why the difference in the laptops as the are basically the same. Do I need to uninstall and reinstall MS Edge & Google Chrome?

 

 

 

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  RN Support

  • 15. Mai 2018 20:44

  You can follow the steps from this link to reinstall RealPlayer.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Additionally, you can reinstall the browsers too.

   

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  James Shannon

  • 16. Mai 2018 13:48

  I finally solved my own issue. I had RealDownloader open in IE and decided to check RealDownloader>Preferences.

  I discovered "Turn On This Video" was not checked.  Checked it and now it works.

  A clean uninstall/Install may correct it setting Downloader "On" as a default.

  As previously stated I uninstalled/installed RealPlayer with no change.

  When I installed on the new computer it would have been a First Time install.

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  RN Support

  • 16. Mai 2018 17:36

  I am happy that you resolved the issue. I am surprised that it was unchecked  because by default this setting is checked and enabled. Anyway, I am glad it is working for you now.

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  Hellen charless

  • 30. Juni 2026 15:58

  That's definitely an odd issue. Since the Video Download button works on your new Windows 10 laptop with the same browsers, it doesn't sound like Edge or Chrome are the problem.

  I'd first check whether the RealPlayer browser extension is enabled on the older laptop. Sometimes after a browser or RealPlayer update, the extension gets disabled or isn't installed correctly. You could also compare the browser extension settings on both laptops to see if there's a difference.

  Reinstalling Edge or Chrome is probably not necessary at this stage. Instead, I'd try:

  • Verifying that the RealPlayer Downloader extension is installed and enabled.

  • Checking whether you're using the same browser versions on both laptops.

  • Ensuring there isn't another extension blocking the Video Download button.

  • Restarting the browser after reinstalling RealPlayer.

  While troubleshooting, I've been enjoying word games like NYT Letter Boxed. If you're ever looking for a fun puzzle break, searching how to solve Letter Boxed is a great way to pick up some useful strategies.

  Hopefully comparing the browser extensions between the two laptops helps identify what's different.

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