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RealPlayer won't open

Kommentare

3 Kommentare

  • RN Support

    Please follow these steps to resolve your issue.

    Please note: If you have any playlists, you will need to recreate them again if you are going to following these steps 

    1. Go to Control Panel and uninstall RealPlayer.
    2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
    3. Once the Fixit program opens, click Next.
    4. Select Uninstalling.
    5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
    6. Run the Fixit program once again. (You will need to run this program a few times)
    7. Follow steps 4 and remove the following programs (in the said order)
    a. RealUpdgrade 1.1
    b. RealDownloader
    c. RealDownloader
    Note: You have to run Fixit each time you want to uninstall these applications.
    8. Delete Real & RealNetworks folders from
    a. C:\Program Files (x86)
    b. C:\Programdata
    c. C:\Users\<your username>\AppData\Roaming
    d. C:\Users\<your username>\AppData\Local

    Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

    0
  • Garth Busby

    I have been using my Premium daily and it just suddenly stopped and will not open.....I can still record ok  but will not open to play?

    0
  • RN Support

    Gath,

    Please follow the instructions from the below link to resolve your issue.

    https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

    Please note: If you have any playlists created, you will have to recreate them.

    0

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