Unable to open Real Player after latest Windows 10 update

Karen Silver

• 3. Juni 2019 13:41

Windows tells me it can't find the link to open Real Player and also does not list Real Player as an option for playing downloaded music.  This started after the last windows update.  I have Norton but it was installed after the problem started.  I re-downloaded Real Player but that did not correct the issue.  The interesting thing is that downloader still works but I can't play what I downloaded.

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  RN Support

  • 3. Juni 2019 22:45

  Please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

  If the issue persists, please let us know.

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  Karen Silver

  • 4. Juni 2019 14:03

  Did the complete uninstall, restarted, installed from new download and Windows still tells me it can't find the program.

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  RN Support

  • 4. Juni 2019 15:59

  Karen,

  We've sent you an email. We will take it from there.

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