After error message, Saved tracks have a bad audio.

Giovanni Arcidiacono

• 9. November 2019 17:41

Kindly, let me know how I can listen to my saved tracks and video again.

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  RN Support

  • 11. November 2019 20:45

  Try playing the same audio or video with a different media player like Windows Media Player. Please let us know if it plays correctly. If it does, please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

   

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