The ordinal 385 could not be located . . .

Richard Canter

• 24. Mai 2020 22:31

When I am replaying videos I have downloaded I get the message "the the ordinal 385 could not be located in the dynamic link library c:\users\richa\AppData\local\Polycom\Realpresence Desktop\libcurl.dll" Error happens twice and I click "OK" and finally replay resumes. This error also occurs sometimes when I'm downloading a video. This has been happening for the past week or so. What's up (or down)? 

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  RN Support

  • 25. Mai 2020 17:14

  It looks like Polycom software you have is conflicting with RealPlayer. Can you please confirm which software of Polycom you have on your computer so we can test it in our labs.

  In the meanwhile, please follow the instructions from the below link to resolve your issue.

  https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall-

  Please note: If you have any playlists created, you will have to recreate them.

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  Richard Canter

  • 25. Mai 2020 20:24

  I have only the vaguest recollection of Polycom in some other software update - iTunes, or ? or perhaps in some group meeting I attended. I'm not sure. However, looking down the list of installed programs I indeed see a Polycom group with three entries 1. Polycom RealPresence Desktop 2. RPD Log Collector 3. Uninstall Polycom RealPresence Desktop. I'm real tempted to do just that since I don't recall using it for anything. However, I'll try your instructions first. Thank you.

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  Richard Canter

  • 25. Mai 2020 20:42

  Well uninstalling the RealPresence Desktop software fixed things right up. Have no idea when I might want it again, but if I do, I will reinstall it with more conscious thought. It was apparently a 30 day trial period version FYI. Thank you.

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