No pictures of clips when sent to my hard disk

null null

• 25. September 2021 20:09

have problem with my real player clips when stored in hard disk not showing clip picture, i have to play it to see content, not like what used to be that a picture of the clips shown 

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  RN Support

  • 28. September 2021 17:45

  Please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/204040523-Thumbnail-images-do-not-appear-for-downloaded-videos-on-PC

   

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