Troubleshooting DVD burning issues

I'm having trouble burning DVDs in RealPlayer. What should I do?

The following troubleshooting steps can resolve a number of different DVD burning issues, including RealPlayer freezing during the burn process, not starting the burn process, and General Error messages. After performing each step, try your burn again.

Before you begin a burn, you will need:

RealPlayer Plus or a Premium/Unlimited subscription to RealTimes (DVD burning is not available in RealPlayer for Mac OSX). Make sure you have the latest version.
- RealPlayer's DVD Burn plugin installed on your computer (this should happen automatically the first time you burn a DVD)
- At least 1 GB of RAM (on Windows Vista, you may need slightly more than 1 GB)
- A compatible DVD burner and a blank, single-layer DVD-R or a DVD-RW disc. Please check to ensure that the burner installed in your computer can burn DVDs, not just CDs.
- A file or playlist that is within the limit for burning to disc with RealPlayer--up to 120 minutes per DVD, up to 60 minutes for AVCHD.

Note: DVD burning does not work on PCs running Windows 8.1.

Solution 1: Make sure you are signed in.

DVD burning is a premium feature of RealPlayer and requires you to sign in first. If you're being prompted to buy RealPlayer Plus when you have already purchased it, then most likely you are not signed in.

Also, click File at the top of RealPlayer and make sure that the Work Offline option is not checked. RealPlayer cannot burn DVDs if it's set to Work Offline mode.

Solution 2: Try playing the clip in RealPlayer.

If the clip will not play in RealPlayer, then it can't be burned to DVD using RealPlayer.

"Unsupported media type" error: this means either that the file type isn't supported by RealPlayer, or that the clip is DRM (Digital Rights Management) protected and can't be copied. Unsupported file types include .webm and .mkv -- you will first need to convert them to .mp4 files. Additionally, .mov files created with a camcorder cannot be burned at this time.

"General Error: The software that's used to decode the media is not available on this system": If you are trying to burn .avi files using Windows Vista, try downloading the "FFDSHOW" decoder (you can find sites that offer this download for free, by doing a web search). Once you have downloaded and installed it, you should be able to burn those files to DVD using RealPlayer Plus.

Solution 3: Allow enough time.

Burning a DVD is a time-consuming process, and can take 20 minutes to an hour even for short files (and as long as 4 hours for a full-length movie). The total time will vary depending on the speed of your PC. Even if it looks like nothing is happening, the burn may be proceeding normally. Before starting the burn, disable your screen saver; then, once burning has started, simply leave your computer alone for an hour or two, and then check back.

However, if you receive an error message right away, or if after 5-10 minutes there is still no visible progress, please read on for more troubleshooting tips.

Solution 4: Check your DVD discs.

The burn speed should be at or above the speed of your DVD burner (for example, if your DVD burner is 16x, an 8x disc will not work unless you lower your burn speed to 8x or lower). You can use either a DVD-R or a DVD-RW disc; if the DVD-RW has content on it already, you'll be prompted to erase it as part of the burning process.

RealPlayer does not work with dual-layer discs.

Solution 5: Lower your burn speed.

Try adjusting the burn speed of your DVD burner to half its current rate, even if the DVD disc is compatible. (Check the Help documentation for your burner if you're not sure how to do this.)

Solution 6: Configure your firewall.

It's possible that a firewall is blocking the burn from proceeding. For solutions, see Configuring RealPlayer to work with a firewall.

Solution 7: Log in to your computer as an administrator.

Try running the program as administrator (Windows Vista or higher) or from a profile with administrator privileges (Windows XP).

Solution 8: Run Disk Cleanup to free up space on your computer.

You will need to make at least 4 GB of hard drive space available to burn a DVD. For a full 80-minute DVD, you should have at least 6 GB of free hard drive space. Otherwise, there will not be enough space for the temporary files required for DVD burning.

To run Disk Cleanup:

1. Click Start, choose Programs, then Accessories, then System Tools, and then Disk Cleanup.
2. Select the hard drive you would like to clean. The Disk Cleanup dialog box appears.
3. Place a check mark in each of the boxes.
4. Click OK.
5. Click Yes when prompted to delete files.

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