Real player/real times appliation won't start -side by side configuration error

MICHAEL MCGARRY

• June 18, 2017 08:09

I have Real player Premium and I have logged on.. I received a notice to update and silly me, I opened it. Is this a virus?

When loading update, which froze at 50% finishing. Error message reads: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.  I have done that but it doesn't seem to do anything.

I need Support to provide me with a simple fix.  Why can't Support simply provide an email support so I can get the application to work.

Michael McGarry

mcgarry@bigpond.net.au

 

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• Official comment

  

  Milena

  • June 19, 2017 12:48

  To resolve this issue, first uninstall RealPlayer from Control Panel - for instructions, see:

  Uninstall and reinstall RealPlayer on Windows

  Next, delete the RealPlayer application folders - see: Delete the RealPlayer application folders (clean uninstall)

  Once done, restart your PC and download a fresh copy of RealPlayer by visiting: http://www.real.com/

  I hope this helps. If the issue persists, please try these solutions: "Something has gone wrong while running msiexec"
• 

  Chris Everson

  • June 19, 2017 01:31

  Exactly the same thing has happened to me. :(

   

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  Milena

  • June 19, 2017 12:48

  Please try the solutions provided above.

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