Download button appears, but nothing happens.

null null

• June 22, 2017 00:35

The 'download' button appears, but when I click it, nothing happens.  I downloaded Real Player again 6/21/17. 

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• Official comment

  

  Milena

  • June 22, 2017 09:57

  To resolve this issue, uninstall RealPlayer and reinstall it as explained here: 

  Uninstall and reinstall RealTimes (or RealPlayer) on Windows
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  null null

  • June 22, 2017 23:49

  I followed the directions to uninstall Real Player and it was uninstalled.  When I tried to install it again, I got a message that said it couldn't be reinstalled on my version of Windows.  I have Windows 7 Professional.

  Thanks.

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  Milena

  • June 23, 2017 10:22

  Sorry to hear you had trouble reinstalling RealPlayer.

  Please try these solutions to resolve the issue: Installation fails or freezes

  If the problem persists, send us a screen shot of the exact error message you get - here's how: Sending a screen shot to Technical Support (Windows)

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