Re-installing Real Player

Tymmy Welton

• January 27, 2017 09:10

I can re-install Real Player but can not copy web videos.  I get a message "The program can't start because:   cpprest140_2_8.dll is missing from your computer. Try re-installing the program to fix this problem.   I have tried this many times and it does not correct the situation.  I have completely emptied my "temp" files and that did not help either.

How do I get this fixed? 

 

Thank you.

1

• 

  Arvin

  • January 27, 2017 20:01

  Please clean uninstall RealPlayer and reinstall it using the alternative (full) installation file. To do so, please follow these steps:
  
  1. Uninstall RealPlayer. Here is how: https://customer.real.com/hc/en-gb/articles/204040013 
  2. Delete the RealPlayer application folders. Here is how: https://customer.real.com/hc/en-gb/articles/220342848 
  3. Install RealPlayer by running the alternative installation file. Here is how to proceed:
  
  - Go to: http://www.real.com/ and download RealPlayer.
  - Run the downloaded installation file and wait until the following window appears and close it ( see screenshot 1).
  - Click the "Alternate Installer.." button. This will download the full installation file, which is larger (see screenshot 2).
  - Run the downloaded full installation file and follow the steps to install RealPlayer.

  
  
  

   

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