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unable to download video error message

Have tried all suggested help topics to fix the downloader, but to no avail.  Have had realplayer plus for years.  Old laptop die.  Purchased a new dell.  Downloaded realplayer and logged in, but can't get it to download videos.  Have paid for the plus and for the 20 mb storage.  Why doesn't it work?

Gregory Sledge

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Hello,

Please try following the steps from the link below to resolve your issue:

https://customer.real.com/hc/en-us/articles/235180047--Unable-to-download-error-when-downloading-videos

If the issue persists, you will need to uninstall and reinstall the program. Here's how:

https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

Please let us know if you have additional questions.   

Harold
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